Refund policy

REFUND & RETURN POLICY

We want you to love your BuffPaws order.

RETURNS

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be returned in substantially the same condition in which it was received, together with any original packaging where reasonably possible.

To start a return, contact us at:

[YOUR SUPPORT EMAIL]

Please do not send products back without contacting us first.

RETURN SHIPPING

For change-of-mind returns, the customer is responsible for return shipping costs unless applicable law requires otherwise.

If your order arrives damaged, defective, or you receive the wrong item, contact us as soon as possible with photos of the product and packaging. If the issue is confirmed, we will provide an appropriate remedy and cover any return shipping costs where required.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item is defective, damaged, or incorrect, contact us at [YOUR SUPPORT EMAIL] and include:

• Your order number
• A description of the issue
• Photos or video showing the issue

We will review the request and provide a replacement, refund, or other appropriate remedy where applicable.

REFUNDS

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

Where required by applicable consumer law, standard outbound shipping charges will also be refunded.

SALE AND DISCOUNTED ITEMS

Discounted, promotional, and bundle purchases are subject to this Return & Refund Policy.

Any “final sale” restriction applies only where permitted by applicable law and does not limit any mandatory consumer rights relating to defective, damaged, misdescribed, or otherwise non-conforming goods.

CANCELLATIONS

If you need to cancel or change an order, contact us as soon as possible.

Once an order has entered fulfilment or has been shipped, we may no longer be able to cancel it.

CONSUMER RIGHTS

Nothing in this policy limits any rights you may have under applicable consumer protection laws.