Shipping policy

SHIPPING POLICY

Last updated: September 7, 2026

Thank you for shopping with BuffPaws.

ORDER PROCESSING

Orders are typically processed within 1–2 business days.

During periods of high demand, holidays, or promotional events, processing may take slightly longer.

ESTIMATED DELIVERY TIMES

Delivery typically takes 6–13 business days after your order has been processed.

Delivery times may vary depending on your destination, local carrier, customs processing, weather conditions, and other circumstances outside our control.

Please note that delivery estimates are not guaranteed.

TRACKING

Once your order has shipped, tracking information will be sent to the email address provided at checkout when tracking is available.

Please allow some time for tracking information to update after your shipping confirmation is sent.

SHIPPING COSTS

Shipping costs, if applicable, are displayed at checkout before payment.

Orders that qualify for a free shipping promotion will receive free shipping according to the terms shown on the product page or at checkout.

The 3x BuffPaws bundle qualifies for FREE SHIPPING where this offer is displayed.

INTERNATIONAL SHIPPING

BuffPaws ships to supported international destinations.

International delivery times may vary depending on the destination country and local customs procedures.

CUSTOMS, DUTIES AND TAXES

Depending on your destination, your order may be subject to customs duties, import taxes, or other local charges.

Where these charges are not collected at checkout, they may be the responsibility of the customer, unless applicable law requires otherwise.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

DELIVERY DELAYS

Occasional delays may occur due to circumstances outside our control, including:

• Carrier delays
• Customs processing
• Severe weather
• Public holidays
• High order volumes
• Incorrect or incomplete shipping information

LOST PACKAGES

If your tracking information shows no movement for an extended period or you believe your package may be lost, contact us at:

[YOUR SUPPORT EMAIL]

Please include your order number and tracking information.

We will investigate the shipment and provide an appropriate solution where applicable.

DAMAGED ORDERS

If your order arrives damaged, please contact us as soon as possible at:

lanamonroe.work@gmail.com

Please include:

• Your order number
• Photos of the damaged product
• Photos of the packaging

We will review the issue and provide an appropriate replacement, refund, or other remedy where applicable.

CONTACT

For any questions regarding shipping, please contact:

lanamonroe.work@gmail.com